BOOKING AND RESCHEDULING:
Booking and Availability
It is recommended that prospective clients contact Moonlight Spiritual Guidance LLC to confirm the availability of online or in-person services.
Scheduling Services
The Booking Platform allows customers to schedule services 24 hours a day, 7 days a week, for the following day.
Corporate Office Hours
Our Corporate Office hours are from 12:00 PM to 6:30 PM, Monday through Sunday. Hours and availability may vary from time to time. All users of the Platform are required to adhere strictly to this policy. You can email the company at any time at moonlighthealingohio@gmail.com.
After-Hours Service
We are pleased to offer after-hours service. Please note that we can only accept cash payments of the exact amount for these services. As our location is a secured facility, customers must contact us upon arrival.
Emergency Immediate Service Request Surcharge Policy
Our facility is available 24 hours a day to accommodate customer needs. However, for immediate service requests that require urgent attention outside of regular booking hours, a surcharge will be applied.
- Surcharge Amount: A surcharge of $10 will be added to the total cost of service for any immediate need requested by the customer.
- 2. Break of Cost: If you require immediate service and have made a purchase of $55 for Reiki Healing after regular booking hours, an additional charge of $10 will apply. This brings the total cost for the service to $65.00. The additional charge will be clearly communicated at the time of booking
- Definition of Immediate Need: An “immediate need” is defined as any request that requires prompt action and cannot reasonably wait until normal business booking hours. This includes but is not limited to urgent consultations, or energy healing.
- Cash Payments: We can only accept payments of the exact amount for walk-in or after hours.
- Call 911: In the event that a customer requires immediate help or is experiencing an emergency, it is imperative to call 911 without delay. Our staff is trained to assist with general inquiries and support; however, we are not equipped to handle emergencies. For your safety and well-being, please prioritize contacting emergency services for urgent situations. Your health and safety are our top concerns.
Cancellation and Rescheduling
- Notice Requirement: Customers must provide a minimum of two (2) hours' notice for any cancellation or rescheduling within the twenty-four (24) hours preceding the scheduled appointment. Failure to provide such notice may result in the forfeiture of any fees paid.
- Unforeseen Circumstances: In the event of unforeseen circumstances, including but not limited to medical emergencies or other significant, documented impediments to attendance, the Customer may submit a written request for an exception to this policy. Approval of any such exception is at the sole discretion of Moonlight Spiritual Guidance LLC and may require supporting documentation.
CANCEL, REFUND, CREDIT, CONTACT:
- Cancellation Period
Customers may cancel a service within the allowable cancellation period to be eligible for a full refund.
- Full Refunds
In the event of cancellation within the specified period, a full refund shall be processed for online readings or healing services. Said refund shall include all applicable taxes, fees, and other charges. This refund policy does not apply to in-person readings, energy healing, or PDF product services that include follow-up video sessions.
- Processing Time
Refunds will be processed within ten (10) to twelve (12) business days, excluding weekends and holidays.
- Refund Method
Refunds will be issued using the original payment method used for the transaction.
- Store Credit Option
If a customer prefers a internal credit instead of a cash refund, a one-time credit toward future services will be issued.
- Credit Conditions:
- Such credits are non-refundable, non-transferable, and will expire six (6) months from the date of issuance.
- It is the customer's responsibility to redeem any credits before the expiration date. Moonlight Spiritual Guidance LLC is not responsible for tracking credit expiration dates.
Contact Information
For any questions regarding this policy, please contact Moonlight Spiritual Guidance LLC directly. Moonlighthealingohio@gmail.com
NO-SHOW
Policy Overview
This No-Show Policy outlines the procedures and implications if a customer fails to attend, reschedule, or cancel their appointment as defined in the Cancellation/Rescheduling Policy. This policy is designed to comply with the Ohio Consumer Protection Law to ensure fair treatment of our customers.
Definition of No-Show
A 'No-Show' is defined as the customer's failure to attend, reschedule, or cancel their appointment in accordance with the Cancellation/Rescheduling Policy.
Customer Notification
In the event of a No-Show, Moonlight Spiritual Guidance LLC will make reasonable attempts to contact the customer using the following methods:
- Phone number provided at the time of booking;
- Email address provided at the time of booking;
- Text message to the number provided at the time of booking.
Response Period
If the customer does not respond or submit a cancellation or rescheduling request within three (3) business days following the missed appointment, Moonlight Spiritual Guidance LLC reserves the right to retain the full payment for the scheduled service.
Exceptional Circumstances
Customers experiencing documented medical emergencies or significant impediments that prevent attendance may request a one-time credit toward future services.
Credit Validity: This credit will be valid for six (6) months from the original appointment date.
Credit Request Timeline
If clients wish to request a credit instead of payment retention, they must do so within seven (7) days following the conclusion of the three (3) business days given for cancellation or rescheduling.
BOOKING SYSTEM NOTIFICATION
Policy Overview
This Booking System Notification Policy outlines the communication process regarding bookings made with Moonlight Spiritual Guidance LLC. This policy complies with the Ohio Consumer Protection Law to ensure customers are well-informed about their appointments and related notifications.
Booking Notifications
Customers will receive notifications via email concerning their bookings. These notifications may include:
- Booking confirmations, accompanied by a copy of the relevant policy
- Details for rescheduling appointments
- Cancellation confirmations
- Information regarding credit issuance and expiration dates
- Other important notifications related to bookings
Booking Platform
Notifications will be sent from the Booking Platform) in conjunction with Moonlight Spiritual Guidance LLC email (moonlighthealingohio@gmail.com).
Contact Information Verification
To ensure the timely receipt of all notifications, it is recommended that customers verify their contact information at the time of booking. Customers are responsible for providing accurate email addresses and other contact details.
E-SIGN CONSENT, ELECTRONIC RECORDS AND SIGNATURES
To manage your services effectively, we want to ensure you have all the necessary information. By Ohio law (O.R.C. 1306.06), we must provide certain details "in writing," which means you are entitled to receive paper copies. However, we can deliver this information electronically with your prior consent. Additionally, we need your general agreement to use electronic records and signatures in our relationship. Therefore, before using our Electronic Services, you must review and consent to the terms outlined below.
By selecting the "LINK" provided in email or website, you consent to receive all electronic communications from Moonlight Spiritual Guidance LLC, including emails, online disclosures, and any other notices or documents related to your services. This consent applies to all information we provide or communicate to you electronically, rather than by regular mail, as permitted by law. The term "Electronic Communications" encompasses any current or future notices, disclosures, documents, statements, data, or records regarding your relationship with us. If your email address changes, you agree to call 513-580-8898 and update it. You acknowledge that electronic delivery by Moonlight Spiritual Guidance LLC satisfies any legal requirement to provide written communications.
By selecting the LINK", you acknowledge and agree to the following:
- You are voluntarily choosing to sign your service documents electronically.
- You understand that the documents presented on this website will replace the use of paper documents.
- Your electronic signature will bind you to the terms and conditions to the same extent as signing paper documents with an ink signature.
- No certification authority or third-party verification is necessary to validate your e-signature, and the lack of such verification will not affect the enforceability of your e-signature or any resulting contract between you and us.
- You have the right to withhold consent to the use of electronic documents and signatures, and you can withdraw consent at any time prior to completing the e-sign process. However, withdrawing consent may result in the termination of your access to use the Services.
- IN-PERSON CASH PAYMENTS, SESSIONS, AND REFUNDS:
Policy Overview
This policy outlines the terms regarding cash payments, sessions, and refunds for in-person appointments at Moonlight Spiritual Guidance LLC. This policy is designed to comply with Ohio consumer protection laws to ensure clarity and fairness for our customers.
Payment Requirements
For in-person (walk-in) appointments, the customer agrees to remit the exact cash amount required at the time of service. It is the customer's responsibility to ensure they have the appropriate payment available for their session.
Refund Policy
Customers acknowledge that refunds are generally not applicable to in-person sessions. Once the advisor has prepared for and initiated the session, the service will be deemed to have commenced, and no refund will be issued for that appointment.
Contact Information
For any questions or concerns regarding this policy, customers are encouraged to contact Moonlight Spiritual Guidance LLC directly.
WHAT TO EXPECT DURING A READING:
Policy Overview
This policy outlines what clients can expect during a reading session with Moonlight Spiritual Guidance LLC. This policy adheres to the Ohio Consumer Protection Law to ensure transparency and ethical practice.
Purpose of Divination Readings
Divination readings are designed to provide guidance, support, and perspective on various life situations. They can assist individuals in exploring their thoughts, feelings, and potential paths forward. Clients should understand that while many seek validation during a reading, psychic insights may not always align with their expectations or current reality.
What is Divination Readings
Divination, an ancient practice, serves as a bridge between the physical and spiritual realms, facilitating energetic communication. As a powerful ritual, it allows us to tap into our intuition and connect with spiritual guides. Across cultures and throughout history, people have sought knowledge, guidance, and messages from higher consciousness using a variety of divination tools, including tarot cards and runes.
Divination Tools
Tarot, Oracle, Runes, Pendulum, Bone, Charm, Candle Flame, Coins, Scrying, Ouija Board, Tea Leaf, Automatic Writing, Astrology, and Numerology.
Subjectivity of Validation
Validation in psychic readings is subjective; what resonates with one person may not resonate with another. Clients are encouraged to maintain an open mind and be receptive to the messages received during the session. The emphasis should be on gaining insight rather than fixating on whether specific details or predictions come to pass.
Approach to Readings
Clients should approach their readings with both an open heart and an open mind, prepared to receive both affirming messages and challenging truths. It is essential to recognize that personal choices and actions significantly impact life outcomes. As such, readings should be viewed as a guide rather than a definitive roadmap to the potential future.
Post-Reading Reflection
After a reading, clients are encouraged to reflect on the insights provided and consider how they may apply these insights to their lives. This reflective process can enhance the value of the reading and support personal growth and development.
QUALITY ASSURANCE AND SERVICE GUARANTEE:
At Moonlight Spiritual Guidance LLC, we aim to ensure that our services provide satisfaction to our clients. We are committed to maintaining a positive environment and providing high-quality experiences. While we strive to meet client expectations, please understand that we cannot guarantee specific outcomes related to the services offered.
NO PROFESSIONAL ADVICE OR PROMISE TO CURE
The information and services offered through our platforms or in-person are provided by Moonlight Spiritual Guidance LLC for entertainment purposes only.
"ANY OPINION, RESPONSE, ADVICE, SUGGESTION, PREDICATION, INFORMATION, AND/OR OTHER SERVICE PROVIDED BY ANY ADVISOR IS PROVIDED FOR ENTERTAINMENT PURPOSES ONLY."
"WE ARE NOT LICENSED BY THE STATE OF OHIO AS A HEALTH CARE PROFESSIONAL. WE ARE NOT A DOCTORS OR PHYSICIANS. THE STATE HAS NOT ADOPTED ANY EDUCATIONAL OR TRAINING REQUIREMENTS FOR UNLICENSED COMPLEMENTARY OR ALTERNATIVE HEALTH CARE PRACTITIONERS."
Moonlight Spiritual Guidance LLC provides spiritual guidance and support services. However, it is important to note that we are not licensed holistic health practitioners or medical professionals. Our services are intended for informational and educational purposes only. Moonlight Spiritual Guidance LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our services or reliance on any information provided. Even if we use the title of Holistic Health Practitioner(s) and provide guidance that may resemble the services of licensed medical or mental health care professionals, it is essential to understand that our approach is based solely on our intuition and personal spiritual experiences. We do not claim to possess any formal qualifications in the fields of medicine or mental health.
It is important to understand that the information or services provided by the Company or its affiliates—including employees and contractors—are not intended to replace or serve as a substitute for professional advice.
Specifically:
(a) The services do not constitute professional medical advice and should not be used for diagnosis or treatment of any medical condition.
(b) The services do not provide professional financial or investment advice and should not be relied upon for making financial decisions.
(c) The services do not offer professional legal advice and should not be considered a substitute for consulting with a qualified legal professional.
By engaging with our services or utilizing the information provided on our sites and materials, you acknowledge that you understand these limitations and agree to seek appropriate professional guidance when necessary.
Non-Infringement of Counseling Licenses:
- We affirm that our services do not infringe upon the licenses held by counselors or therapists regulated by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Our spiritual consultations are not intended to replace professional psychological or therapeutic services. Clients are encouraged to seek licensed mental health professional.
- The information provided on the Sites and through our Services is intended for informational purposes only and should not be considered a substitute for professional medical, legal, financial, or other professional advice. You should never disregard or delay seeking the advice of qualified professionals based on information you have read on our Sites or received through our Services.
- Moonlight Spiritual Guidance LLC does not engage in the practice of medicine or law. We do not recommend, endorse, or guarantee any specific products, procedures, treatments, medications, opinions, or information mentioned on our Sites or in any materials produced by Moonlight Spiritual Guidance LLC. For any medical or legal concerns, please consult with a licensed professional.
- Moonlight Spiritual Guidance LLC does not provide financial or investment advice. Our employees and contractors are not registered financial advisors. Any reliance on information provided by the Company, its employees or contractors; third-party moderators; sponsors of Moonlight Spiritual Guidance LLC; or other users of the Sites or Services is done at your own discretion. You acknowledge that any decisions made based in whole or in part on such information are your sole responsibility.
By using our Sites and Services, you agree to these terms and understand that you are responsible for seeking appropriate professional guidance as needed.
RELIANCE ON INFORMATION POSTED
The information on this website is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Use of this information is entirely at your own risk, and we disclaim all liability for any issues arising from reliance on it. This website includes content from third-party sources, such as other users, bloggers, licensors, syndicators, and reporting services. The opinions and statements in this third-party content are solely those of the original sources, and do not necessarily reflect the views of our company. We are not responsible for the accuracy, legality, or any other aspect of the third-party materials on this site. You use any third-party content or links on this website at your own risk, and subject to the terms and conditions of those third-party sources. Our company is not liable for or responsible in any way for any issues arising from your use of third-party materials on this site.
Federal Trade Commission (FTC) Guidelines:
Our advertising and promotional materials comply with FTC regulations regarding truthful advertising and the prohibition of misleading claims. We do not guarantee results and clearly communicate that our services are not a substitute for professional medical or psychological advice.
MEDIUMSHIP SERVICES
Policy Overview
This Mediumship Services Policy outlines the expectations and limitations associated with the mediumship services provided by Moonlight Spiritual Guidance LLC. This policy is structured to comply with the Ohio Consumer Protection Law, ensuring transparency and fairness for our clients.
No Guarantees of Specific Outcomes
Clients should be aware that no guarantees can be made regarding the successful channeling of any specific deceased (loved-one) individual during mediumship sessions. The effectiveness of the session and the delivery of evidence-based confirmations are contingent upon the client’s active participation and cooperation throughout the process.
Encouragement of Open-Mindedness
Clients are encouraged to approach mediumship services with an open mind. It is important to understand that outcomes may vary due to numerous factors that are beyond our control, including individual perceptions and experiences during the session.
Subjectivity of Mediumship
By engaging in these services, clients acknowledge and accept that mediumship is a subjective experience. As such, results cannot be assured. It is advisable for clients to carefully consider their expectations before proceeding with a session.
AKASHIC RECORDS READING
The Advisor will channel the information and subsequently deliver it in a PDF file via email. Subject to the Advisor's availability, a follow-up session may be conducted via video call or chat to address any additional questions. It is the customer's responsibility to verify the accuracy of the provided information with their own spiritual team or other practitioners.
HYPNOTHERAPY
Advisor will conduct Hypnotherapy using the tools and methods from the Advisor's training to attempt to place you in a relaxed hypnosis state in order to obtain information from your subconscious or higher self. We cannot guarantee your ability to achieve such a state or to provide any information during the session.
- PAYMENT
- Agreement to Pricing and Billing Practices
By using the services provided by the Company, you agree to adhere to the pricing and billing practices established by the Company. All charges are payable in United States Dollars (USD). - Payment Options
The Company offers a single payment option for services rendered, which includes credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment platforms such as Stripe, PayPal, Square, Cash-App and Google Pay. Payments made to the Company may appear on your credit card statement as “Moonlight Spiritual Guidance LLC” or under a name specified during your use of the service. - Pricing Changes
The Company reserves the right to modify its pricing and/or billing practices at any time at its sole discretion. Any changes will be communicated to you prior to their implementation. - Processing Fees
A credit card processing fee of 2.9% - 3.846% will apply to all in-person and online service transactions, except for payments made via Cash-App, or Google Pay. This fee will be added to your total service purchase amount.
6.Sales Tax Charges*
As a business operating in Ohio, we are committed to compliance with state and local tax regulations. Effective immediately, all services provided, including psychic readings and Reiki healing, will incur a sales tax charge of 7.25%. This rate includes the state base sales tax of 5.75% along with applicable local taxes based on our service location. Customers will see this tax reflected in their final invoice total. We appreciate your understanding and support as we adhere to Ohio’s taxation policies.
- Billing Structure
All calls, chats, in-person sessions and/or consultations with Advisors are billed at a flat-rate basis. The specific rate for each Advisor is clearly posted on the booking platform prior to your engagement with their services. - Responsibility for Charges
Flat-rates are subject to change; however, you are responsible for all charges incurred per call or chat session at the flat-rate applicable for the Advisor as indicated at the time of your engagement. Charges for these services will be billed to the credit card you provided during registration or any other credit card that you may have subsequently supplied.
AGE
Eligibility Requirements
To access and utilize services on this website or in-person, individuals must be at least eighteen (18) years of age. Proof of age may be required to verify eligibility before services are rendered. Individuals under the age of eighteen (18) are strictly prohibited from providing any personal information on this website.
Complimentary Food, Candy, and Water Policy
The Company is committed to ensuring the safety and well-being of all our customers. When providing complimentary food, candy, or bottled water, we adhere to all applicable food safety regulations set forth by Ohio state law, local health departments, and federal guidelines, including those from the FDA.
By accepting and consuming any complimentary items, you acknowledge the following:
- Allergy and Health Risks: We encourage you to disclose any known allergies or health conditions that may affect your ability to safely consume the items provided. If you have concerns about allergens or food safety, please inform us prior to consumption.
- Food Safety: All food and beverages offered are prepared, stored, and handled in accordance with Ohio’s Food Code and federal food safety standards. While we take all reasonable precautions, we are not responsible for any allergic reactions, choking hazards, or health issues arising from the consumption of these items, unless caused by negligence.
- Liability Waiver: By consuming any complimentary food, candy, or water, you acknowledge and accept the inherent risks involved. If you have specific health concerns or dietary restrictions, we advise you to refrain from consuming the items offered.
- Safe Water: All bottled water provided complies with federal and state safety standards. If the water is from an alternate source, it meets the safety requirements of local health regulations.
If you have any questions or concerns, please don’t hesitate to contact us. Your health and safety are our top priority.
RECORDING AND RETENTION OF READINGS
Policy Overview
This Audio and Video Recording Policy outlines the expectations and restrictions regarding the use of recording devices during sessions conducted by Moonlight Spiritual Guidance LLC. This policy is crafted to comply with Ohio consumer protection laws to ensure clarity and protect the rights of both the customer and the Company.
Prohibition on Recording by Customers
You, the customer, agree that no audio or video recording devices or technologies shall be used during the readings. Additionally, you will not create any recordings, duplicates, electronic scans, or transcripts of these sessions through telephone calls, chat-based platforms, or direct messaging without obtaining prior written consent from Moonlight Spiritual Guidance LLC.
Company's Right to Record
It is acknowledged and agreed that Moonlight Spiritual Guidance LLC may record sessions conducted via video chat and direct messaging. These recordings are subject to the established terms and conditions, and the Company reserves the right to grant or deny access to these session recordings at its discretion.
Control Over Recordings
Please be aware that Moonlight Spiritual Guidance LLC holds exclusive authority to delete session recordings, deny access requests for these recordings, and/or revoke your right to access said recordings at any time. This authority ensures that the Company can manage recordings in a manner consistent with privacy laws and standards.
Consent, Usage Rights, and No-Compensation
The Customer hereby grants the Company, its employees, agents, representatives, and affiliates the absolute right and permission to record audio, video, and images of the Customer during the course of services provided by the Company ("Material"). The Customer agrees that the Company may use, reproduce, modify, publish, and distribute the Material for any lawful purpose, including but not limited to commercial and educational reasons. This permission extends to the use of the Customer’s name, likeness, voice, and any other identifying characteristics in connection with the Material. The Customer acknowledges and agrees that they shall not receive any compensation or royalties for the use of the Material as described in this Agreement. The Customer waives any right to inspect or approve the final product in which their likeness appears.
LIVE CHAT
Your interactions with Advisors within the Live Chat are governed by these Live Chat Guidelines (the “Guidelines”).
While engaging with an Advisor in Live Chat, you agree to comply with the following rules:
- Ask Clear and Specific Questions: Please ensure that your questions are direct and relevant to your concerns or interests. Questions should be sequential and articulated clearly to facilitate effective communication.
- Complete the Chat Session: Do not end the chat session until you have received a response from the Advisor. This ensures that all your inquiries are addressed adequately.
- Maintain Professionalism: It is essential to treat the Advisor with respect and courtesy. The use of obscene, offensive, or inappropriate language is strictly prohibited.
- No Harassment or Threats: Engaging in insulting, harassing, humiliating, or threatening behavior towards the Advisor is unacceptable and will not be tolerated.
- Respect Professional Expertise: Refrain from questioning or undermining the professional qualifications of the Advisor. Our Advisors are highly qualified and selected based on their expertise and advisory skills. We foster a positive environment in our chat rooms and services, free from negativity.
By adhering to these guidelines, you contribute to a constructive and respectful interaction that benefits both you and our Advisors. Thank you for your cooperation.
- Violations and Warnings
Any violation of these Rules will result in an initial warning. If a second violation occurs after the first warning, further violations may lead to the termination of access to the Live Chat service, which will be communicated to you via notification. - Immediate Termination Rights
We reserve the right to terminate your access to Live Chat without prior warnings if there is a breach of our Terms and Conditions of Use. Such actions will be taken at our discretion to ensure compliance with our policies. - Contesting Termination
If your access to Live Chat is terminated, you have the right to contest this decision. You may do so by contacting us via email at moonlighthealingohio@gmail.com. Please include relevant details regarding your case for review. - Purpose of Information Provided
The information shared through the Live Chat service is intended solely for informational and entertainment purposes. It should not be considered a substitute for professional advice in any field, including but not limited to:
(a) Medical or psychiatric advice, diagnosis, or treatment;
(b) Financial or investment advice or guidance;
(c) Legal advice.
- Disclaimer of Liability
Any reliance on information provided through this service is entirely at your own risk. We do not assume any responsibility for decisions made based on such information. All decisions are your sole and exclusive responsibility.
IN-PERSON SERVICES - SAFETY
To prioritize the safety and well-being of all parties involved, all consultations and service engagements will be conducted in person at the agreed location.
Communication Protocols
It is essential to maintain ongoing communication with our team through email or phone to receive important updates regarding your appointment. Please ensure that any communications related to service information or modifications are made directly with our authorized representatives. This helps us provide you with accurate and timely information.
Additional Attendees
If you plan to bring an additional person to your appointment, please inform the company in advance. This allows us to accommodate everyone appropriately while maintaining a safe environment.
Contact Information
For any inquiries or concerns, please direct your communications to moonlighthealingohio@gmail.com.
Arrival Instructions
Upon your arrival, please contact us immediately as the building is secured for safety purposes. Your cooperation with these protocols is greatly appreciated and is vital for the successful provision of our services.
ADVISORS - NOT EMPLOYEES OF COMPANY
Independent Advisor Relationship and Responsibilities
Moonlight Spiritual Guidance LLC serves as a platform that connects independent Advisors with customers seeking spiritual guidance. It is important to clarify that these Advisors operate as independent contractors and are not employees, agents, consultants, or representatives of Moonlight Spiritual Guidance LLC. Each Advisor retains full and exclusive control over the methods and means by which they provide their services through our platform.
Legal Disclaimer Requirement
In compliance with legal standards and our Independent Contractor Agreement, all Advisors are required to deliver a verbal disclaimer to customers at the beginning of each recorded session. This disclaimer must clearly state that:
- The Advisor is an independent contractor and not an employee or representative of Moonlight Spiritual Guidance LLC.
- The services provided do not constitute professional advice (e.g., medical, legal, financial) and should not be relied upon as such.
- The relationship between the customer and the Advisor is strictly that of client and service provider, without any employment relationship established between either party.
Advisor Responsibilities
As independent contractors, Advisors bear full responsibility for their own tax obligations, including income tax and self-employment tax. Additionally, they must maintain appropriate general liability insurance coverage, obtain any necessary vendor licenses, and comply with all applicable local, state, or federal regulatory requirements related to their services.
By utilizing our platform, both customers and Advisors acknowledge their understanding of this policy and agree to its terms.
REFUSAL OF SERVICES
The Company reserves the right to deny services to any individual in accordance with applicable laws and regulations. This right may be exercised for various reasons, including but not limited to violations of company policies or legal statutes.
In cases where fraudulent activity is suspected or where an individual violates relevant legal statutes while using the Company’s websites or services, the Company may initiate legal proceedings against that party.
Furthermore, if a service provider determines that a patron’s behavior or language is inappropriate, offensive, or threatening, the provider has the authority to discontinue services immediately. This decision will be communicated promptly to the Customer Service department.
Individuals whose services have been terminated due to such conduct may face restrictions on future access to the Company’s websites and services. These restrictions may include denial of entry and use of all services provided by the Company.
Any reports made by service providers under this policy will not violate the established Privacy Policy and will be handled in accordance with applicable privacy laws.
REVIEWS
In today’s digital marketplace, customer reviews play a crucial role in shaping the reputation of businesses. However, dishonest or fraudulent reviews can undermine the integrity of this Company. This policy aims to encourage customers to provide honest feedback while discouraging any form of dishonesty or defamation.
Clear Definition of Dishonest Reviews
To foster understanding, it is essential to define what constitutes a dishonest review. Dishonest reviews include:
- Fake Reviews: Reviews written by individuals who have not used the product or service. - We document all customers.
- Malicious Reviews: Negative reviews intended to harm a company’s reputation without basis.
Legal Implications
Leaving a dishonest or fraudulent review may result in legal action under local, state, and federal laws.
Consequences for Dishonest Reviewers
If a review is found to be dishonest or fraudulent, we reserve the right to take the following actions:
- Removal of the review from our platform.
- Reporting the reviewer to relevant authorities for potential legal action.
We encourage all customers to provide honest and constructive feedback. By doing so, you help us improve our services and maintain a trustworthy community.
COMPANY BOARD ACCREDITATION*
Moonlight Spiritual Guidance LLC asserts its intention to obtain board certification from the accreditation organizatios, specifically pertaining to the practice of Energy ("Reiki") Healing. It is expressly declared that such certification in no way implies or suggests that the Company or its practitioners are authorized as licensed medical or mental health professionals. The Company hereby acknowledges and confirms compliance with all pertinent laws and regulations of the State of Ohio in relation to its business operations and services rendered. This policy is instituted to promote transparency and ensure adherence to state mandates, thereby protecting client interests and upholding the integrity of our service offerings.
PROPRIETARY RIGHTS
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software and other matters related to the App, Website and/or Service are protected under applicable copyrights, trademarks and other proprietary (including, without limitation, intellectual property) rights. The copying, redistribution or publication by you of any part of the Website, App of service is strictly prohibited. You do not acquire ownership rights to any content, document, software, services or other materials viewed at or through the service. The posting of information or material on the App or at the Website by the company does not constitute a waiver of any right in such information and/or materials.
RESTRICTIONS; COMPLIANCE WITH LAWS
Your right to access and use the Sites and Services is personal to you. You are solely responsible for the content of your transmissions through the Sites, and your use of the Services must comply with all applicable local, state, national, and international laws and regulations, including those specific to Ohio. By using the Sites or Services, you agree to the following:
- You will not use the Sites or Services for any illegal purposes.
- You will not interfere with or disrupt networks connected to the Sites.
- You will comply with all applicable regulations, laws, statutes, and ordinances regarding your use of the Services, including but not limited to laws governing electronic communications.
- You will not use the Sites or Services to post or transmit any unsolicited solicitation, advertising, or promotional materials.
- You will not use the Sites or Services for transmitting any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, or obscene material or communication of any kind.
- You will not use false identities or impersonate any person or entity in connection with your use of the Sites or Services.
- You will not transmit any sexually explicit communications, photographs, or other materials that may be deemed inappropriate.
- You will not transmit files containing software viruses or other harmful computer code that could damage another user’s device or data.
- You will not interfere with another user’s access to or use of the Sites or Services.
- You will refrain from speaking or acting in a manner that could be perceived as inappropriate, abusive, or threatening by others.
The Company reserves the right to terminate your access to and use of the Sites and Services immediately at its sole discretion if you violate these Terms of Use.
GENERAL DISCLAIMER
No advice or information, whether oral or written, obtained by you from the Company or its affiliates through the Sites or Services shall create any warranty, representation or guarantee not expressly stated in these Terms of Use. The Company makes no warranty or representation that availability or use of the Sites or Services will be uninterrupted or error-free. The information provided on, from or through the Company, its Services and the Sites is provided "as-is" and "as available," and all warranties, express or implied, are disclaimed (including, but not limited to, the disclaimer of any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement). The Sites and related information and Services may contain bugs, errors, problems or other limitations. The Company and its affiliates have no liability whatsoever for your use of the Sites and Services and any such information or service.
TRUTH AND DISCLOSURE:
The Customer acknowledges that Moonlight Spiritual Guidance LLC has provided full and transparent disclosure of its booking policies, including cancellation, rescheduling, refunds, and credit policies, via its website and booking confirmation emails. By proceeding with any booking, the Customer agrees to the terms outlined in these policies and accepts full responsibility for understanding and complying with them. The Company shall not be held liable for any misunderstandings or claims arising from the Customer’s failure to review or comprehend the terms. The Customer acknowledges that this Policy has been presented in its entirety prior to the initiation of services. By proceeding to utilize services offered by Moonlight Spiritual Guidance LLC, the Customer confirms their explicit assent to the terms outlined in this Policy, thereby creating an enforceable agreement.
LIMITATION OF LIABILITY
You expressly understand and agree that neither the Company nor its directors, employees, shareholders, affiliates (including parent or subsidiary companies), agents, representatives, joint venture parties, independent contractors, third-party information providers, merchants, or licensors will be liable to you, in contract or tort, for any loss or damages, actual or consequential, arising out of or relating to these Terms of Use or your use or inability to use the Sites or Services, or your reliance upon any information. Specifically, the Company will have no liability for damages of any kind, including compensatory, consequential, direct, indirect, punitive, special or incidental damages. This includes but is not limited to claims for defamation; errors; loss of data, income, or profit; loss or damage to property; or interruption in data availability. This applies whether the claims are based on verbal agreement, contract, tort, statutory law, or otherwise, except in cases of death or personal injury where applicable law requires such liability. The remedies provided under these Terms of Use are exclusive and limited to those explicitly stated herein. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, special damages or implied warranties. In such cases liability is limited to the extent permitted by law. These disclaimers and limitations of liability are fundamental elements of the agreement between the Company and you. The Sites and Services would not be provided without these disclaimers and limitations.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless to the Parties from any liability, loss, claim and expense (including attorneys' reasonable fees) related to (i) your violation of these Terms of Use, and (ii) your use of the Sites or the Services.
FORCE MAJEURE
We shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God/Universe/Higher Source, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; fiber cuts; strikes, or shortages in transportation, facilities, fuel, energy, labor, or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the Site’s performance.
GOVERNING LAW
Except as explicitly stated otherwise in this document, these Terms of Use, along with any disputes that arise from or relate to your agreements with the Company or your use of the Sites or Services, shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
Both parties agree that any legal action, litigation, or proceeding arising from or related to this Agreement shall be initiated exclusively in the local jurisdiction of the Middletown Municipal Court located in the State of Ohio. Each party hereby irrevocably consents to the exclusive jurisdiction and venue of such court for any disputes arising under this Agreement.
ENTIRE AGREEMENT
This Policy establishes a binding agreement between Moonlight Spiritual Guidance LLC and the Customer. By utilizing Moonlight Spiritual Guidance LLC's services, the Customer acknowledges and agrees to the terms set forth herein, recognizing that this Policy is legally enforceable and that the Customer has read, understood, and accepted all provisions stated. This Policy shall be governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflict of law principles. Any disputes arising under or related to this Policy shall be resolved in the state or federal courts located in Ohio, and the Customer hereby consents to such jurisdiction. If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law. By signing or otherwise agreeing to this Policy, the Customer acknowledges that they have read and understood the entire policy, including the limitation of liability and the governing law provisions, and agrees to be bound by its terms.