Disclaimer - Company Policies & Privacy Policy 

Last updated: November 8th, 2024

     

    BOOKING AND RESCHEDULING: 

     

    Booking and Availability

    Prospective clients should be aware that certain Advisors may not provide in-person services in their jurisdiction. It is recommended that prospective clients contact Moonlight Spiritual Guidance LLC to confirm the availability of online or in-person services.

     

    Scheduling Services

    The Booking Platform allows customers to schedule services 24 hours a day, 7 days a week, for the following day. Same-day booking is available from 12:00 PM to 6:30 PM on the online platform. Walk-in appointments are accepted, but customers must pay the exact cash amount and call or email in advance, per our online booking terms of service.

     

    Corporate Office Hours

    Our Corporate Office hours are from 12:00 PM to 6:30 PM, Monday through Sunday. Hours and availability may vary from time to time. All users of the Platform are required to adhere strictly to this policy. You can email the company at any time at moonlighthealingohio@gmail.com.

     

     After-Hours Service

    We are pleased to offer after-hours service. Please note that we can only accept cash payments of the exact amount for these services. As our location is a secured facility, customers must contact us upon arrival. 

     

    Emergency Immediate Service Request Surcharge Policy

    Our facility is available 24 hours a day to accommodate customer needs. However, for immediate service requests that require urgent attention outside of regular booking hours, a surcharge will be applied. 

     

    1. Surcharge Amount: A surcharge of $10 will be added to the total cost of service for any immediate need requested by the customer. 

    2. Break of Cost: If you require immediate service and have made a purchase of $55 for Reiki Healing after regular booking hours, an additional charge of $10 will apply. This brings the total cost for the service to $65.00. The additional charge will be clearly communicated at the time of booking 

    3. Definition of Immediate Need: An “immediate need” is defined as any request that requires prompt action and cannot reasonably wait until normal business booking hours. This includes but is not limited to urgent consultations, or energy healing. 

    4. Cash Payments: We can only accept payments of the exact amount for walk-in or after hours.

    5. Call 911: In the event that a customer requires immediate help or is experiencing an emergency, it is imperative to call 911 without delay. Our staff is trained to assist with general inquiries and support; however, we are not equipped to handle emergencies. For your safety and well-being, please prioritize contacting emergency services for urgent situations. Your health and safety are our top concerns.

     

     

    Cancellation and Rescheduling

    - Notice Requirement: Customers must provide a minimum of two (2) hours' notice for any cancellation or rescheduling within the twenty-four (24) hours preceding the scheduled appointment. Failure to provide such notice may result in the forfeiture of any fees paid.

    - Unforeseen Circumstances: In the event of unforeseen circumstances, including but not limited to medical emergencies or other significant, documented impediments to attendance, the Customer may submit a written request for an exception to this policy. Approval of any such exception is at the sole discretion of Moonlight Spiritual Guidance LLC and may require supporting documentation.

     

     

    • CANCEL, REFUND, CREDIT, CONTACT:
    1. Cancellation Period

      Customers may cancel a service within the allowable cancellation period to be eligible for a full refund.

       

    2. Full Refunds

      In the event of cancellation within the specified period, a full refund shall be processed for online readings or healing services. Said refund shall include all applicable taxes, fees, and other charges. This refund policy does not apply to in-person readings, energy healing, or PDF product services that include follow-up video sessions.

       

    3. Processing Time

      Refunds will be processed within ten (10) to twelve (12) business days, excluding weekends and holidays.

       

    4. Refund Method

      Refunds will be issued using the original payment method used for the transaction.

       

    5. Store Credit Option

      If a customer prefers a internal credit instead of a cash refund, a one-time credit toward future services will be issued.

       

      • Credit Conditions:
        • Such credits are non-refundable, non-transferable, and will expire six (6) months from the date of issuance.
        • It is the customer's responsibility to redeem any credits before the expiration date. Moonlight Spiritual Guidance LLC is not responsible for tracking credit expiration dates.

     

    Contact Information

    For any questions regarding this policy, please contact Moonlight Spiritual Guidance LLC directly. Moonlighthealingohio@gmail.com 

     

     

    • NO-SHOW 

       

    Policy Overview

    This No-Show Policy outlines the procedures and implications if a customer fails to attend, reschedule, or cancel their appointment as defined in the Cancellation/Rescheduling Policy. This policy is designed to comply with the Ohio Consumer Protection Law to ensure fair treatment of our customers.

     

    Definition of No-Show

    A 'No-Show' is defined as the customer's failure to attend, reschedule, or cancel their appointment in accordance with the Cancellation/Rescheduling Policy.

     

    Customer Notification

    In the event of a No-Show, Moonlight Spiritual Guidance LLC will make reasonable attempts to contact the customer using the following methods:

     

    • Phone number provided at the time of booking;
    • Email address provided at the time of booking;
    • Text message to the number provided at the time of booking.

     

    Response Period

    If the customer does not respond or submit a cancellation or rescheduling request within three (3) business days following the missed appointment, Moonlight Spiritual Guidance LLC reserves the right to retain the full payment for the scheduled service.

     

    Exceptional Circumstances

    Customers experiencing documented medical emergencies or significant impediments that prevent attendance may request a one-time credit toward future services.

     

    Credit Validity: This credit will be valid for six (6) months from the original appointment date.

     

    Credit Request Timeline

    If clients wish to request a credit instead of payment retention, they must do so within seven (7) days following the conclusion of the three (3) business days given for cancellation or rescheduling.

     

     

    • BOOKING SYSTEM NOTIFICATION 

     

    Policy Overview

    This Booking System Notification Policy outlines the communication process regarding bookings made with Moonlight Spiritual Guidance LLC. This policy complies with the Ohio Consumer Protection Law to ensure customers are well-informed about their appointments and related notifications.

     

    Booking Notifications

    Customers will receive notifications via email concerning their bookings. These notifications may include:

    • Booking confirmations, accompanied by a copy of the relevant policy
    • Details for rescheduling appointments
    • Cancellation confirmations
    • Information regarding credit issuance and expiration dates
    • Other important notifications related to bookings

     

    Booking Platform

    Notifications will be sent from the Booking Platform) in conjunction with Moonlight Spiritual Guidance LLC email (moonlighthealingohio@gmail.com). 

     

    Contact Information Verification

    To ensure the timely receipt of all notifications, it is recommended that customers verify their contact information at the time of booking. Customers are responsible for providing accurate email addresses and other contact details.

     

     

    • IN-PERSON CASH PAYMENTS, SESSIONS, AND REFUNDS: 

       

    Policy Overview

    This policy outlines the terms regarding cash payments, sessions, and refunds for in-person appointments at Moonlight Spiritual Guidance LLC. This policy is designed to comply with Ohio consumer protection laws to ensure clarity and fairness for our customers.

     

    Payment Requirements

    For in-person (walk-in) appointments, the customer agrees to remit the exact cash amount required at the time of service. It is the customer's responsibility to ensure they have the appropriate payment available for their session.

     

    Refund Policy

    Customers acknowledge that refunds are generally not applicable to in-person sessions. Once the advisor has prepared for and initiated the session, the service will be deemed to have commenced, and no refund will be issued for that appointment.

     

    Contact Information

    For any questions or concerns regarding this policy, customers are encouraged to contact Moonlight Spiritual Guidance LLC directly.

     

    • WHAT TO EXPECT DURING A READING: 

    Policy Overview

    This policy outlines what clients can expect during a reading session with Moonlight Spiritual Guidance LLC. This policy adheres to the Ohio Consumer Protection Law to ensure transparency and ethical practice.

     

    Purpose of Divination Readings

    Divination readings are designed to provide guidance, support, and perspective on various life situations. They can assist individuals in exploring their thoughts, feelings, and potential paths forward. Clients should understand that while many seek validation during a reading, psychic insights may not always align with their expectations or current reality.

     

    What is Divination Readings

    Divination, an ancient practice, serves as a bridge between the physical and spiritual realms, facilitating energetic communication. As a powerful ritual, it allows us to tap into our intuition and connect with spiritual guides. Across cultures and throughout history, people have sought knowledge, guidance, and messages from higher consciousness using a variety of divination tools, including tarot cards and runes.

     

    Divination Tools

    Tarot, Oracle, Runes, Pendulum, Bone, Charm, Candle Flame, Coins, Scrying, Ouija Board, Tea Leaf, Automatic Writing, Astrology, and Numerology. 

     

    Subjectivity of Validation

    Validation in psychic readings is subjective; what resonates with one person may not resonate with another. Clients are encouraged to maintain an open mind and be receptive to the messages received during the session. The emphasis should be on gaining insight rather than fixating on whether specific details or predictions come to pass.

     

    Approach to Readings

    Clients should approach their readings with both an open heart and an open mind, prepared to receive both affirming messages and challenging truths. It is essential to recognize that personal choices and actions significantly impact life outcomes. As such, readings should be viewed as a guide rather than a definitive roadmap to the potential future.

     

    Post-Reading Reflection

    After a reading, clients are encouraged to reflect on the insights provided and consider how they may apply these insights to their lives. This reflective process can enhance the value of the reading and support personal growth and development.

     

    • QUALITY ASSURANCE AND SERVICE GUARANTEE: 

    At Moonlight Spiritual Guidance LLC, we aim to ensure that our services provide satisfaction to our clients. We are committed to maintaining a positive environment and providing high-quality experiences. While we strive to meet client expectations, please understand that we cannot guarantee specific outcomes related to the services offered.

     

    • NO PROFESSIONAL ADVICE OR PROMISE TO CURE 

    The information and services offered through our platforms or in-person are provided by Moonlight Spiritual Guidance LLC for entertainment purposes only. 

     

    "ANY OPINION, RESPONSE, ADVICE, SUGGESTION, PREDICATION, INFORMATION, AND/OR OTHER SERVICE PROVIDED BY ANY ADVISOR IS PROVIDED FOR ENTERTAINMENT PURPOSES ONLY."

     

    It is important to understand that the information or services provided by the Company or its affiliates—including employees and contractors—are not intended to replace or serve as a substitute for professional advice. Specifically:

     

    (a) The services do not constitute professional medical advice and should not be used for diagnosis or treatment of any medical condition.

    (b) The services do not provide professional financial or investment advice and should not be relied upon for making financial decisions.

    (c) The services do not offer professional legal advice and should not be considered a substitute for consulting with a qualified legal professional.

     

    By engaging with our services or utilizing the information provided on our sites and materials, you acknowledge that you understand these limitations and agree to seek appropriate professional guidance when necessary.

     

    Non-Infringement of Counseling Licenses:

     

    • We affirm that our services do not infringe upon the licenses held by counselors or therapists regulated by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Our spiritual consultations are not intended to replace professional psychological or therapeutic services. Clients are encouraged to seek licensed mental health professional.
    • The information provided on the Sites and through our Services is intended for informational purposes only and should not be considered a substitute for professional medical, legal, financial, or other professional advice. You should never disregard or delay seeking the advice of qualified professionals based on information you have read on our Sites or received through our Services.
    • Moonlight Spiritual Guidance LLC does not engage in the practice of medicine or law. We do not recommend, endorse, or guarantee any specific products, procedures, treatments, medications, opinions, or information mentioned on our Sites or in any materials produced by Moonlight Spiritual Guidance LLC. For any medical or legal concerns, please consult with a licensed professional.
    • Moonlight Spiritual Guidance LLC does not provide financial or investment advice. Our employees and contractors are not registered financial advisors. Any reliance on information provided by the Company, its employees or contractors; third-party moderators; sponsors of Moonlight Spiritual Guidance LLC; or other users of the Sites or Services is done at your own discretion. You acknowledge that any decisions made based in whole or in part on such information are your sole responsibility.

     

    By using our Sites and Services, you agree to these terms and understand that you are responsible for seeking appropriate professional guidance as needed.

     

    • RELIANCE ON INFORMATION POSTED 

    The information on this website is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Use of this information is entirely at your own risk, and we disclaim all liability for any issues arising from reliance on it. This website includes content from third-party sources, such as other users, bloggers, licensors, syndicators, and reporting services. The opinions and statements in this third-party content are solely those of the original sources, and do not necessarily reflect the views of our company. We are not responsible for the accuracy, legality, or any other aspect of the third-party materials on this site. You use any third-party content or links on this website at your own risk, and subject to the terms and conditions of those third-party sources. Our company is not liable for or responsible in any way for any issues arising from your use of third-party materials on this site.

     

    Federal Trade Commission (FTC) Guidelines:

    Our advertising and promotional materials comply with FTC regulations regarding truthful advertising and the prohibition of misleading claims. We do not guarantee results and clearly communicate that our services are not a substitute for professional medical or psychological advice.

     

     

    • MEDIUMSHIP SERVICES

    Policy Overview

    This Mediumship Services Policy outlines the expectations and limitations associated with the mediumship services provided by Moonlight Spiritual Guidance LLC. This policy is structured to comply with the Ohio Consumer Protection Law, ensuring transparency and fairness for our clients.

     

    No Guarantees of Specific Outcomes

    Clients should be aware that no guarantees can be made regarding the successful channeling of any specific deceased (loved-one) individual during mediumship sessions. The effectiveness of the session and the delivery of evidence-based confirmations are contingent upon the client’s active participation and cooperation throughout the process.

     

    Encouragement of Open-Mindedness

    Clients are encouraged to approach mediumship services with an open mind. It is important to understand that outcomes may vary due to numerous factors that are beyond our control, including individual perceptions and experiences during the session.

     

    Subjectivity of Mediumship

    By engaging in these services, clients acknowledge and accept that mediumship is a subjective experience. As such, results cannot be assured. It is advisable for clients to carefully consider their expectations before proceeding with a session.

     

    • AKASHIC RECORDS READING 

    The Advisor will channel the information and subsequently deliver it in a PDF file via email. Subject to the Advisor's availability, a follow-up session may be conducted via video call or chat to address any additional questions. It is the customer's responsibility to verify the accuracy of the provided information with their own spiritual team or other practitioners. 

     

    • HYPNOTHERAPY 

    Advisor will conduct Hypnotherapy using the tools and methods from the Advisor's training to attempt to place you in a relaxed hypnosis state in order to obtain information from your subconscious or higher self. We cannot guarantee your ability to achieve such a state or to provide any information during the session.

     

    • PAYMENT

    1. Agreement to Pricing and Billing Practices
    By using the services provided by the Company, you agree to adhere to the pricing and billing practices established by the Company. All charges are payable in United States Dollars (USD).

    2. Payment Options
    The Company offers a single payment option for services rendered, which includes credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment platforms such as Stripe, PayPal, Square, Cash-App and Google Pay. Payments made to the Company may appear on your credit card statement as “Moonlight Spiritual Guidance LLC” or under a name specified during your use of the service.

    3. Pricing Changes
    The Company reserves the right to modify its pricing and/or billing practices at any time at its sole discretion. Any changes will be communicated to you prior to their implementation.

    4. Processing Fees
    A credit card processing fee of 2.9% - 3.846% will apply to all in-person and online service transactions, except for payments made via Cash-App, or Google Pay. This fee will be added to your total service purchase amount.

    6.Sales Tax Charges*

    As a business operating in Ohio, we are committed to compliance with state and local tax regulations. Effective immediately, all services provided, including psychic readings and Reiki healing, will incur a sales tax charge of 7.25%. This rate includes the state base sales tax of 5.75% along with applicable local taxes based on our service location. Customers will see this tax reflected in their final invoice total. We appreciate your understanding and support as we adhere to Ohio’s taxation policies.

    7. Billing Structure
    All calls, chats, in-person sessions and/or consultations with Advisors are billed at a flat-rate basis. The specific rate for each Advisor is clearly posted on the booking platform prior to your engagement with their services.

    8. Responsibility for Charges
    Flat-rates are subject to change; however, you are responsible for all charges incurred per call or chat session at the flat-rate applicable for the Advisor as indicated at the time of your engagement. Charges for these services will be billed to the credit card you provided during registration or any other credit card that you may have subsequently supplied.

     

        • AGE

        Eligibility Requirements

        To access and utilize services on this website or in-person, individuals must be at least eighteen (18) years of age. Proof of age may be required to verify eligibility before services are rendered. Individuals under the age of eighteen (18) are strictly prohibited from providing any personal information on this website.

         

        • RECORDING AND RETENTION OF READINGS

        Policy Overview

        This Audio and Video Recording Policy outlines the expectations and restrictions regarding the use of recording devices during sessions conducted by Moonlight Spiritual Guidance LLC. This policy is crafted to comply with Ohio consumer protection laws to ensure clarity and protect the rights of both the customer and the Company.

         

        Prohibition on Recording by Customers

        You, the customer, agree that no audio or video recording devices or technologies shall be used during the readings. Additionally, you will not create any recordings, duplicates, electronic scans, or transcripts of these sessions through telephone calls, chat-based platforms, or direct messaging without obtaining prior written consent from Moonlight Spiritual Guidance LLC.

         

        Company's Right to Record

        It is acknowledged and agreed that Moonlight Spiritual Guidance LLC may record sessions conducted via video chat and direct messaging. These recordings are subject to the established terms and conditions, and the Company reserves the right to grant or deny access to these session recordings at its discretion.

         

        Control Over Recordings

        Please be aware that Moonlight Spiritual Guidance LLC holds exclusive authority to delete session recordings, deny access requests for these recordings, and/or revoke your right to access said recordings at any time. This authority ensures that the Company can manage recordings in a manner consistent with privacy laws and standards.

         

        Consent, Usage Rights, and No-Compensation

        The Customer hereby grants the Company, its employees, agents, representatives, and affiliates the absolute right and permission to record audio, video, and images of the Customer during the course of  services provided by the Company ("Material"). The Customer agrees that the Company may use, reproduce, modify, publish, and distribute the Material for any lawful purpose, including but not limited to commercial and educational reasons. This permission extends to the use of the Customer’s name, likeness, voice, and any other identifying characteristics in connection with the Material. The Customer acknowledges and agrees that they shall not receive any compensation or royalties for the use of the Material as described in this Agreement. The Customer waives any right to inspect or approve the final product in which their likeness appears.

         

         

        • LIVE CHAT 

        Your interactions with Advisors within the Live Chat are governed by these Live Chat Guidelines (the “Guidelines”).

        While engaging with an Advisor in Live Chat, you agree to comply with the following rules:

        1. Ask Clear and Specific Questions: Please ensure that your questions are direct and relevant to your concerns or interests. Questions should be sequential and articulated clearly to facilitate effective communication.

        2. Complete the Chat Session: Do not end the chat session until you have received a response from the Advisor. This ensures that all your inquiries are addressed adequately.

        3. Maintain Professionalism: It is essential to treat the Advisor with respect and courtesy. The use of obscene, offensive, or inappropriate language is strictly prohibited.

        4. No Harassment or Threats: Engaging in insulting, harassing, humiliating, or threatening behavior towards the Advisor is unacceptable and will not be tolerated.

        5. Respect Professional Expertise: Refrain from questioning or undermining the professional qualifications of the Advisor. Our Advisors are highly qualified and selected based on their expertise and advisory skills. We foster a positive environment in our chat rooms and services, free from negativity.

        By adhering to these guidelines, you contribute to a constructive and respectful interaction that benefits both you and our Advisors. Thank you for your cooperation.

         

        1. Violations and Warnings
        Any violation of these Rules will result in an initial warning. If a second violation occurs after the first warning, further violations may lead to the termination of access to the Live Chat service, which will be communicated to you via notification.

        2. Immediate Termination Rights
        We reserve the right to terminate your access to Live Chat without prior warnings if there is a breach of our Terms and Conditions of Use. Such actions will be taken at our discretion to ensure compliance with our policies.

        3. Contesting Termination
        If your access to Live Chat is terminated, you have the right to contest this decision. You may do so by contacting us via email at moonlighthealingohio@gmail.com. Please include relevant details regarding your case for review.

        4. Purpose of Information Provided
        The information shared through the Live Chat service is intended solely for informational and entertainment purposes. It should not be considered a substitute for professional advice in any field, including but not limited to:

        (a) Medical or psychiatric advice, diagnosis, or treatment;
        (b) Financial or investment advice or guidance;
        (c) Legal advice.

        5. Disclaimer of Liability
        Any reliance on information provided through this service is entirely at your own risk. We do not assume any responsibility for decisions made based on such information. All decisions are your sole and exclusive responsibility.

         

        • IN-PERSON SERVICES - SAFETY

         To prioritize the safety and well-being of all parties involved, all consultations and service engagements will be conducted in person at our office located at 3420 Atrium Boulevard, Suite 160, Middletown, Ohio, 45005.

        Communication Protocols
        It is essential to maintain ongoing communication with our team through email or phone to receive important updates regarding your appointment. Please ensure that any communications related to service information or modifications are made directly with our authorized representatives. This helps us provide you with accurate and timely information.

        Additional Attendees
        If you plan to bring an additional person to your appointment, please inform the company in advance. This allows us to accommodate everyone appropriately while maintaining a safe environment.

        Contact Information
        For any inquiries or concerns, please direct your communications to moonlighthealingohio@gmail.com.

        Arrival Instructions
        Upon your arrival, please contact us immediately as the building is secured for safety purposes. Your cooperation with these protocols is greatly appreciated and is vital for the successful provision of our services.

         

        • ADVISORS - NOT EMPLOYEES OF COMPANY

        Independent Advisor Relationship and Responsibilities

        Moonlight Spiritual Guidance LLC serves as a platform that connects independent Advisors with customers seeking spiritual guidance. It is important to clarify that these Advisors operate as independent contractors and are not employees, agents, consultants, or representatives of Moonlight Spiritual Guidance LLC. Each Advisor retains full and exclusive control over the methods and means by which they provide their services through our platform.

         

        Legal Disclaimer Requirement

        In compliance with legal standards and our Independent Contractor Agreement, all Advisors are required to deliver a verbal disclaimer to customers at the beginning of each recorded session. This disclaimer must clearly state that:

        1. The Advisor is an independent contractor and not an employee or representative of Moonlight Spiritual Guidance LLC.
        2. The services provided do not constitute professional advice (e.g., medical, legal, financial) and should not be relied upon as such.
        3. The relationship between the customer and the Advisor is strictly that of client and service provider, without any employment relationship established between either party.

         

        Advisor Responsibilities

        As independent contractors, Advisors bear full responsibility for their own tax obligations, including income tax and self-employment tax. Additionally, they must maintain appropriate general liability insurance coverage, obtain any necessary vendor licenses, and comply with all applicable local, state, or federal regulatory requirements related to their services.

        By utilizing our platform, both customers and Advisors acknowledge their understanding of this policy and agree to its terms.

         

        • REFUSAL OF SERVICES

        The Company reserves the right to deny services to any individual in accordance with applicable laws and regulations. This right may be exercised for various reasons, including but not limited to violations of company policies or legal statutes.

        In cases where fraudulent activity is suspected or where an individual violates relevant legal statutes while using the Company’s websites or services, the Company may initiate legal proceedings against that party.

        Furthermore, if a service provider determines that a patron’s behavior or language is inappropriate, offensive, or threatening, the provider has the authority to discontinue services immediately. This decision will be communicated promptly to the Customer Service department.

        Individuals whose services have been terminated due to such conduct may face restrictions on future access to the Company’s websites and services. These restrictions may include denial of entry and use of all services provided by the Company.

        Any reports made by service providers under this policy will not violate the established Privacy Policy and will be handled in accordance with applicable privacy laws.

         

        • REVIEWS 

        In today’s digital marketplace, customer reviews play a crucial role in shaping the reputation of businesses. However, dishonest or fraudulent reviews can undermine the integrity of this Company. This policy aims to encourage customers to provide honest feedback while discouraging any form of dishonesty or defamation. 

         

        Clear Definition of Dishonest Reviews

        To foster understanding, it is essential to define what constitutes a dishonest review. Dishonest reviews include:

        • Fake Reviews: Reviews written by individuals who have not used the product or service. - We document all customers. 
        • Malicious Reviews: Negative reviews intended to harm a company’s reputation without basis. 

         

        Legal Implications
        Leaving a dishonest or fraudulent review may result in legal action under local, state, and federal laws. 

        Consequences for Dishonest Reviewers
        If a review is found to be dishonest or fraudulent, we reserve the right to take the following actions:

        • Removal of the review from our platform.
        • Reporting the reviewer to relevant authorities for potential legal action.

         

        We encourage all customers to provide honest and constructive feedback. By doing so, you help us improve our services and maintain a trustworthy community.

         

         

         

        • COMPANY BOARD ACCREDITATION* 

        Moonlight Spiritual Guidance LLC asserts its intention to obtain board certification from the accreditation organizatios, specifically pertaining to the practice of Energy ("Reiki") Healing. It is expressly declared that such certification in no way implies or suggests that the Company or its practitioners are authorized as licensed medical or mental health professionals. The Company hereby acknowledges and confirms compliance with all pertinent laws and regulations of the State of Ohio in relation to its business operations and services rendered. This policy is instituted to promote transparency and ensure adherence to state mandates, thereby protecting client interests and upholding the integrity of our service offerings.

         

         

        • PROPRIETARY RIGHTS

        The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software and other matters related to the App, Website and/or Service are protected under applicable copyrights, trademarks and other proprietary (including, without limitation, intellectual property) rights. The copying, redistribution or publication by you of any part of the Website, App of service is strictly prohibited. You do not acquire ownership rights to any content, document, software, services or other materials viewed at or through the service. The posting of information or material on the App or at the Website by the company does not constitute a waiver of any right in such information and/or materials.

         

        • RESTRICTIONS; COMPLIANCE WITH LAWS

        Your right to access and use the Sites and Services is personal to you. You are solely responsible for the content of your transmissions through the Sites, and your use of the Services must comply with all applicable local, state, national, and international laws and regulations, including those specific to Ohio. By using the Sites or Services, you agree to the following:

        • You will not use the Sites or Services for any illegal purposes.
        • You will not interfere with or disrupt networks connected to the Sites.
        • You will comply with all applicable regulations, laws, statutes, and ordinances regarding your use of the Services, including but not limited to laws governing electronic communications.
        • You will not use the Sites or Services to post or transmit any unsolicited solicitation, advertising, or promotional materials.
        • You will not use the Sites or Services for transmitting any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, or obscene material or communication of any kind.
        • You will not use false identities or impersonate any person or entity in connection with your use of the Sites or Services.
        • You will not transmit any sexually explicit communications, photographs, or other materials that may be deemed inappropriate.
        • You will not transmit files containing software viruses or other harmful computer code that could damage another user’s device or data.
        • You will not interfere with another user’s access to or use of the Sites or Services.
        • You will refrain from speaking or acting in a manner that could be perceived as inappropriate, abusive, or threatening by others.

        The Company reserves the right to terminate your access to and use of the Sites and Services immediately at its sole discretion if you violate these Terms of Use.

         

        • GENERAL DISCLAIMER

        No advice or information, whether oral or written, obtained by you from the Company or its affiliates through the Sites or Services shall create any warranty, representation or guarantee not expressly stated in these Terms of Use. The Company makes no warranty or representation that availability or use of the Sites or Services will be uninterrupted or error-free. The information provided on, from or through the Company, its Services and the Sites is provided "as-is" and "as available," and all warranties, express or implied, are disclaimed (including, but not limited to, the disclaimer of any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement). The Sites and related information and Services may contain bugs, errors, problems or other limitations. The Company and its affiliates have no liability whatsoever for your use of the Sites and Services and any such information or service.

         

         

        • TRUTH AND DISCLOSURE:

        The Customer acknowledges that Moonlight Spiritual Guidance LLC has provided full and transparent disclosure of its booking policies, including cancellation, rescheduling, refunds, and credit policies, via its website and booking confirmation emails. By proceeding with any booking, the Customer agrees to the terms outlined in these policies and accepts full responsibility for understanding and complying with them. The Company shall not be held liable for any misunderstandings or claims arising from the Customer’s failure to review or comprehend the terms. The Customer acknowledges that this Policy has been presented in its entirety prior to the initiation of services. By proceeding to utilize services offered by Moonlight Spiritual Guidance LLC, the Customer confirms their explicit assent to the terms outlined in this Policy, thereby creating an enforceable agreement. 

         

        • LIMITATION OF LIABILITY

        You expressly understand and agree that neither the Company nor its directors, employees, shareholders, affiliates (including parent or subsidiary companies), agents, representatives, joint venture parties, independent contractors, third-party information providers, merchants, or licensors will be liable to you, in contract or tort, for any loss or damages, actual or consequential, arising out of or relating to these Terms of Use or your use or inability to use the Sites or Services, or your reliance upon any information. Specifically, the Company will have no liability for damages of any kind, including compensatory, consequential, direct, indirect, punitive, special or incidental damages. This includes but is not limited to claims for defamation; errors; loss of data, income, or profit; loss or damage to property; or interruption in data availability. This applies whether the claims are based on verbal agreement, contract, tort, statutory law, or otherwise, except in cases of death or personal injury where applicable law requires such liability. The remedies provided under these Terms of Use are exclusive and limited to those explicitly stated herein. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, special damages or implied warranties. In such cases liability is limited to the extent permitted by law. These disclaimers and limitations of liability are fundamental elements of the agreement between the Company and you. The Sites and Services would not be provided without these disclaimers and limitations.

         

        • INDEMNIFICATION

        You agree to indemnify, defend and hold harmless to the Parties from any liability, loss, claim and expense (including attorneys' reasonable fees) related to (i) your violation of these Terms of Use, and (ii) your use of the Sites or the Services.

         

        • FORCE MAJEURE

        We shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God/Universe/Higher Source, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; fiber cuts; strikes, or shortages in transportation, facilities, fuel, energy, labor, or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay the Site’s performance.

         

        • GOVERNING LAW

        Except as explicitly stated otherwise in this document, these Terms of Use, along with any disputes that arise from or relate to your agreements with the Company or your use of the Sites or Services, shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

        Both parties agree that any legal action, litigation, or proceeding arising from or related to this Agreement shall be initiated exclusively in the local jurisdiction of the Middletown Municipal Court located in the State of Ohio. Each party hereby irrevocably consents to the exclusive jurisdiction and venue of such court for any disputes arising under this Agreement.

         

        • ENTIRE AGREEMENT

        This Policy establishes a binding agreement between Moonlight Spiritual Guidance LLC and the Customer. By utilizing Moonlight Spiritual Guidance LLC's services, the Customer acknowledges and agrees to the terms set forth herein, recognizing that this Policy is legally enforceable and that the Customer has read, understood, and accepted all provisions stated. This Policy shall be governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflict of law principles. Any disputes arising under or related to this Policy shall be resolved in the state or federal courts located in Ohio, and the Customer hereby consents to such jurisdiction. If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law. By signing or otherwise agreeing to this Policy, the Customer acknowledges that they have read and understood the entire policy, including the limitation of liability and the governing law provisions, and agrees to be bound by its terms. 

         

        Equal Opportunity Employer Statement 

        Moonlight Spiritual Guidance LLC is committed to cultivating a workplace that is diverse and inclusive, in strict compliance with the Ohio Consumer Protection Law and applicable state laws. We acknowledge that teams representing a range of perspectives and experiences possess greater strength and efficacy. Accordingly, we actively solicit applications from women, individuals of color, LGBTQIA individuals, persons with disabilities, ethnic minorities, those born outside the United States, older adults, and other groups that remain underrepresented.

        We pledge to uphold a workplace environment devoid of discrimination, in accordance with Title 41 of the Ohio Revised Code; Titles VI and VII of the Civil Rights Act of 1964 (as amended); Title IX of the Educational Amendments of 1972 (as amended); Executive Order 11246 (as amended); Section 504 of the Vocational Rehabilitation Act; the Vietnam Era Veterans’ Readjustment Act (as amended); the Age Discrimination in Employment Act of 1967 (as amended); Title II of the Genetic Information Nondiscrimination Act of 2008; and the Americans with Disabilities Act.

        Moonlight Spiritual Guidance LLC enforces a zero-tolerance policy concerning bias related to race, gender, religion, national origin, sexual orientation, age, veteran status, disability, or any other characteristic protected by law. All employees and contractors are mandated to engage with one another in a manner that exemplifies kindness, respect, and professionalism at all times.

        Privacy Policy

        Last updated: September 04, 2024

        This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

        .

        Interpretation and Definitions

        Interpretation

        The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

        Definitions

        For the purposes of this Privacy Policy:

        • Account means a unique account created for You to access our Service or parts of our Service.

        • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

        • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Moonlight Spiritual Guidance LLC , 3420 Atrium Blvd, Suite 160, Middletown, OH 45005.

        • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

        • Country refers to: Ohio, United States

        • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

        • Personal Data is any information that relates to an identified or identifiable individual.

        • Service refers to the Website.

        • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

        • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

        • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

        • Website refers to Moonlight Spiritual Guidance LLC , accessible from www.moonlightspiritualguidancellc.com

        • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

        Collecting and Using Your Personal Data

        Types of Data Collected

        Personal Data

        While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

        • Email address

        • First name and last name

        • Phone number

        • Address, State, Province, ZIP/Postal code, City

        • Usage Data

        Usage Data

        Usage Data is collected automatically when using the Service.

        Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

        When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

        We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

        Information from Third-Party Social Media Services

        The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

        • Google
        • Facebook
        • Instagram
        • Twitter
        • LinkedIn

        If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

        You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

        Tracking Technologies and Cookies

        We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

        • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
        • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

        Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

        We use both Session and Persistent Cookies for the purposes set out below:

        • Necessary / Essential Cookies

          Type: Session Cookies

          Administered by: Us

          Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

        • Cookies Policy / Notice Acceptance Cookies

          Type: Persistent Cookies

          Administered by: Us

          Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

        • Functionality Cookies

          Type: Persistent Cookies

          Administered by: Us

          Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

        For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

        Use of Your Personal Data

        The Company may use Personal Data for the following purposes:

        • To provide and maintain our Service, including to monitor the usage of our Service.

        • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

        • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

        • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

        • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

        • To manage Your requests: To attend and manage Your requests to Us.

        • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

        • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

        We may share Your personal information in the following situations:

        • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
        • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
        • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
        • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
        • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
        • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

        Retention of Your Personal Data

        The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

        The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

        Transfer of Your Personal Data

        Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

        Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

        The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

        Delete Your Personal Data

        You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

        Our Service may give You the ability to delete certain information about You from within the Service.

        You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

        Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

        Disclosure of Your Personal Data

        Business Transactions

        If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

        Law enforcement

        Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

        Other legal requirements

        The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

        • Comply with a legal obligation
        • Protect and defend the rights or property of the Company
        • Prevent or investigate possible wrongdoing in connection with the Service
        • Protect the personal safety of Users of the Service or the public
        • Protect against legal liability

        Security of Your Personal Data

        The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

        Children's Privacy

        Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

        If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

        Links to Other Websites

        Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

        We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

        Changes to this Privacy Policy

        We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

        We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

        You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

        Contact Us

        If you have any questions about this Privacy Policy, You can contact us:

        • By email: moonlighthealingohio@gmail.com